FAQ

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Shipping & Orders

What countries do you ship to?

Oristand currently ships to Canada and the US. However, we are working on world-wide distribution. If you live outside of Canada and the US and would like to order a 20 pack, go here. If you want to get notified when you can order less than a 20 pack world-wide, scroll to the bottom of this page and sign-up!

How long until I receive my package?

Once you place your order, your fresh new Oristand needs about 10 business days to arrive at your door! We know you’d love to track your Oristand’s journey across the country, so we’ll send you a tracking number when it’s ready to embark. Shipping from warehouses takes place on Tuesdays and Fridays (Monday and Thursday cut-off).

Need your Oristand sooner? If you’re in the US, you can order your Oristand from Amazon.com and get faster shipping options with FBA!

Can I change my shipping address?

We encourage you to double check your shipping details as soon as you make your order, as changes can only be made within 24 hours of purchase. If the shipping information provided is incorrect or a carrier cannot deliver the package and returns the product to the fulfilment centre, the shipping costs will be incurred by the purchaser. Please see our Policies below for more information.

What carriers do you use for shipping?

The carriers that we currently use, depending on location, are:
Canada = Canada Post, Purolator, FedEx, USPS, & Loomis
US = UPS and USPS

Please note: we are unable to ship to P.O. boxes.

How do you calculate shipping?

Shipping in Canada and the Continental USA is just $10 per order. Grab as many Oristands as you like and shipping won’t increase!

Shipping to Puerto Rico, Alaska, and Hawaii  is calculated based on your location and the package dimensions for your order.

How big/heavy is the packaging?

Single unit + packaging: 33″ x 22″ x 2″ / 84 cm x 56 cm x 5 cm (3.5 lbs / 1.2 kgs)

Five units + packaging: 33.5″ x 21.5″ x 5″ / 85 cm x 55 cm x 13 cm (11 lbs / 5 kgs)

20 units + packaging: 33.5″ x 27.5″ x 15″ /85 cm x 70 cm x 38 cm (49.5 lbs / 22.5 kgs)

Can I buy it in-person?

At this time, Oristand is only available by online orders.

Product Information

What are the dimensions?

Here’s a drawing of Oristand’s dimensions so you can do some math and find out if it works for you.

How much weight can it support?

Oristand has been designed to support the weight of any laptop and keyboard providing you use it on a flat and level surface. Oristand can withstand average weights of around 60 lbs (27 kgs). Use your discretion and do what feels most comfortable to you!

Can I put my computer monitor on it?

Yes! While we designed this first iteration with a laptop and wireless keyboard in mind, we’ve had many customers happily use Oristand with a monitor on the top tier. Use your discretion and do what feels most comfortable to you. The Oristand can withstand average weights of around 60 lbs (27 kgs), although we don’t recommend all-in-one iMac monitors.

We are looking into future products with iMac set-ups in mind. Sign-up here to get notified of new product releases.

How much does it weigh?

A single Oristand weighs 2 lbs (0.9 kg)

Is it wide enough for my keyboard and mouse?

The overall keyboard area measures 10” x 21” (25.5 cm x 53.5 cm) and works exceptionally well when using a compact keyboard and mouse, or compact keyboard with trackpad.

However, there has been incredible demand for different options, so stay tuned for more product launches that suit a variety of needs! Sign-up here to get notified of future product releases.

What height does this work for?

Oristand was designed to promote a healthy standing position where your neck, arms and wrists are not strained.  Our stand generally works for people from 5’ (152 cm) to 6’ (183 cm) tall based on an average table height of 29” (73 cm).  

View a drawing of Oristand’s dimensions so you can do some math and find out if it works for you.

There has been incredible demand for different options, so stay tuned for what we make next by signing-up here.

My stand doesn’t work! How do I set it up?

The sides of the stand are designed to have a subtle inward fold when fully assembled. This fold supports the two levels and also initiates the folding process when closing the stand.

You can always push the sides back if they popped out. Once in place, they will remain where they belong and you can keep folding and unfolding your stand without any problems. You can always watch our video (at 00:20 onwards) to see the best place to hold the stand for easy opening and closing.

That said, we recognize that sometimes things don’t always go as planned. Email us at customerservice@oristand.co with a photo of your Oristand and we’ll help you out!

Can I travel with my Oristand?

It’s up to you! One of our goals for Oristand’s design has been to make it as versatile as possible; however, as Ori is made out of cardboard, we advise you to use your discretion while travelling with Oristand.

An unpacked Oristand has the following dimensions while folded: 30″ x 21.5″ x .75″ / 76 cm x 55 cm x 2 cm (2 lbs / .9 kg). View a drawing of Oristand’s dimensions so you can do some math and find out if it works for you, wherever you travel.

Durability

What happens if I spill coffee or water on it?

That depends on how fast your reflexes are….! Oristand is made of uncoated cardboard to keep it environmentally friendly and affordable. If a spill does occur, wipe it off quickly, then let the cardboard dry completely before using it again.  There may be a wrinkle and a stain, but once it’s dry it will regain most of its strength.  If the wrinkle and stain are too much to bear, you can always exercise your creative side and paint it, wallpaper it, or give the stand to someone with a great sticker collection.

Can I recycle it?

Yes, Oristand is 100% recyclable.  The cardboard is non-coated so it can be placed in any cardboard recycling program.

Will it break down over time?

Oristand has been designed to stay strong for a very long time, just like your favourite cardboard box. However, it is a paper product, so edges can get bruised and scratches and dents are possible.  Leaving a heavy object on it for a long time may cause some sagging, but under normal daily use you can expect your Oristand to last for a long time.

Policies

We take pride in our product, and should you have any queries, we encourage you to check out our FAQ Page or contact us at customerservice@oristand.co for details prior to purchase.

What is your return policy

You can return your brand new, unopened (from the package) Oristand within 15 days of receipt for an exchange or refund. Since we don’t issue prepaid shipping labels, you’ll have to pay the shipping costs both ways. Please contact customerservice@oristand.co with your name, email, telephone number and order ID and you will be issued a Return Authorization number (RA#) and a return address where you can return your unopened Oristand.

Unfortunately, we do not accept returns if you simply don’t like the item you ordered. However, if your order has suffered damage during shipment, please send us a photo and we’ll make it right! Our product is cardboard, after all! See our Warranty policy below.

Is Oristand covered by warranty?

Oristand Enterprises is built to improve your work environment, productivity and job satisfaction. We stand behind our products and if your Oristand is defective upon arrival, just email a picture to customerservice@oristand.co within 15 days of product arrival. Please include your name, email, telephone number, and order ID (if possible). We’re bummed your Oristand is busted and we’ll be in touch with options.

Please note, warranty does not cover regular wear and tear and degradation over time.

Can I make changes to my order?

We can easily make changes to your order within 24 hours of your order completion. It’s harder for us to change after that, since our Oristands leave the warehouse pretty quickly. Unfortunately, if the order has already left the warehouse, you’ll have to pay for return shipping and then we can cancel it.
We encourage you to double check your order and shipping details as soon as you make your order. If the shipping information provided is incorrect or a carrier cannot deliver the package and returns the product to the fulfilment centre, the shipping costs will be incurred by the purchaser. That said, we’re here to help, email us customerservice@oristand.co with your name, email, telephone number, and order ID and we’ll move as quickly as we can to put your order on hold.

Can I exchange my Oristand?

Oops… We all change our mind from time to time – no problem! We gladly accept exchanges on unopened (from the package) product, although you’ll have to pay the return shipping cost. Just email customerservice@oristand.co with your name, email, telephone number, and order ID and you will be issued a Return Authorization number (RA#) and a return address. Of course we need to talk about what you want to exchange it for, too!

Why do you charge shipping?

We don’t make money on shipping. Like a lot of e-commerce companies, we pass the cost through to the consumer. With the cost of parking these days and your time to go to a brick and mortar vendor, we hope you can accept shipping costs for what they are (we wish UPS was cheaper too!).

Can I cancel my order?

Not what you were looking for? We’re sad to see you go, but you can cancel your order within 24 hours of placing it by emailing customerservice@oristand.co with your name, email, telephone number and order ID.

Of course, we’ll try to help you cancel your order right up until it has left the warehouse – again just email us at customerservice@oristand.co. Unfortunately, if the order has already left the warehouse, you’ll have to pay for return shipping and then we can cancel it.

What is Oristand’s privacy policy

We respect you and your privacy. Oristand has to collect some personal information to fulfill your order. We will never sell, rent or trade that information with any third party. Ever. You will only receive promotional e-mails if you subscribe, and you can opt-out at any time.

About Us

Who are you guys?

Oristand was founded by 3 guys in Vancouver, Canada.

Ryan Holmes had a sore back, some cardboard boxes and a great idea.  He realized it was time to reinvent the cardboard box to create an affordable stand up desk for everyone.

Steve Suchy designs practical solutions for brilliant ideas and got the call from Ryan.  He was able to figure out a way to make Ryan’s idea work by creating a system that folds and unfolds effortlessly…not your average cardboard box!

Nathan Martell is a multidisciplinary designer who has a way with objects, graphics and ideas.  He got the call from Steve to help turn an inventive solution into a harmonious design that will improve anyone’s workspace.