We do not accept returns or refunds on orders shipped outside of Canada and the US.
Unfortunately, due to shipping costs for both Oristand and our customers, we do not accept returns or refunds on orders shipped outside of Canada and the US. We’ve ensured our packaging meets international drop-test standards, and, so far, none of our shipments have arrived damaged.
Unfortunately, we are unable to offer exchanges for orders shipped outside of Canada and the US at this time.
ORDER CHANGES & CANCELLATIONS
Once you have paid your invoice for your order, we are unable to accept order changes or cancellations.
Please ensure that your shipping details are correct prior to payment. Unfortunately, we are not able to make changes after payment has been received.
If the shipping information provided is incorrect or a carrier cannot deliver the package and returns the product to the fulfilment centre, any additional costs will be incurred by the purchaser.
We accept payment, in USD only, by credit card or wire transfer. All orders must be paid in full advance of shipping. Quote and invoice rates do not include brokerage or VAT charges, if applicable.
Transfers and Wires can be sent to:
Bank Transit: 05600 Bank No.: 003 Beneficiary Account: 4008355
Beneficiary Name: ORI ENTERPRISES LTD.
Please allow 2-3 weeks for shipping. The carrier that we currently use for orders placed outside of Canada and the US is DHL.
We don’t make money on shipping. Like a lot of e-commerce companies, we pass the cost through to the consumer, wherever your Oristands are being shipped to. Shipping is calculated based on your location and the dimensions of the order packaging.
CUSTOMS & IMPORT DUTIES
All orders shipped outside Canada and the US may incur charges such as customs, duties, VAT, etc. upon their arrival to the destination country. These fees are paid to your local carrier or government and are not collected by Oristand.
Unfortunately, we can only indicate net prices which exclude customs, duties, VAT charges, etc. As we are unable to advise the amount of what these fees might be, we recommend that you contact your country’s customs office or tax agent for rates and charges on a package coming from outside your outside your country.
Please note: DHL pays on your behalf for any duties and taxes that are due on the goods, as soon as they enter the country. This process ensures that the courier can deliver your package in the shortest possible transit time. The goods are released to you only upon the full repayment of any duties and taxes that were paid on your behalf. On some occasions, you may receive an invoice from DHL after the delivery of goods, for the charges they have paid on your behalf at destination, plus a small administration fee.
OUR PRIVACY STATEMENT
We respect you and your privacy. Oristand has to collect some personal information to fulfill your order. We will never sell, rent or trade that information with any third party. Ever.